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2N® Contact Centre Solution

2N® Contact Centre Solution is the ideal solution for a Contact Centre for SMEs, from 2 operators up. Thanks to this software application you can effectively resolve the distribution and monitoring of incoming calls. You will also get detailed statistics for assessing the efficacy of your Contact Centre operation and your operator workload.

  • Online statistics
  • Prioritizing VIP customers
  • Queuing advisory messages
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About

Features & Benefits

  • Online statistics
    Watch the statistics on your contact centre workload on your tablet or mobile phone. Using the web app, you always have them to hand.
  • Prioritizing VIP customers
    Distinguish between VIP and regular customers. This means you’ll deal with VIP customer calls sooner and not leave them waiting in the queue.
  • Queuing advisory messages
    Keep all your callers informed about their current place in the queue, so they and have a clear idea when they will get to talk to an operator.
  • Installation from 2 agents up
    The 2N® Contact Centre Solution is available from 2 operators up and is the ideal solution even for smaller companies.
  • Monitoring of calls, operators, and campaigns
    Management summary reports are available about the calls, status, and various campaigns, which you can filter by projects.
  • Evaluation of operator efficiency and workload
    Thanks to your detailed statistics, you can assess the productivity of the call centre easily by the operator, by the campaign or by the call.
  • Over the web support
    The 2N® Contact Centre Solution is accessible via a web interface and offers easy access from a tablet or mobile phone.
  • Easy, one-time installation
    Thanks to its web interface there is no need for repeated installations. After one brief installation, the call centre is immediately available to all operators.
  • Call recording
    You can record all your calls as needed and save them to a memory card or a network drive.
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Technical Parameters

PC or virtual machine, min. requirements:
64-bit processor
Min. 4GB RAM (operating memory)
Min 100GB HDD (hard disk drive)
2N® NetStar Hardware platform
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Typical Solutions

Where to Buy

To purchase a product locally, please find an authorised partner.
Locate a partner
Technical area

Documents

Technical documentation
Marketing materials

Case Study

Example of Typical Connection

Technical Parameters

PC or virtual machine, min. requirements:
64-bit processor
Min. 4GB RAM (operating memory)
Min 100GB HDD (hard disk drive)
2N® NetStar Hardware platform
Show more

Register for Technical Training

View our technical training courses. Choose the one that suits you best.
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Accessories

System Telephones

2N OpenStage 15 T Lava Order No.: 101601C Learn more
2N OpenStage 20 T Lava Order No.: 101602C Learn more
2N OpenStage 30 T Lava Order No.: 101605C Learn more
2N OpenStage 40 T Lava Order No.: 101603C Learn more
2N OpenStage Key Module 15 Lava Order No.: 101604C Learn more

IP Telephones

2N Head Set Order No.: 1014159 Learn more
SW Applications
Sales Area

Selling Propositions

  • Online statistics
    Watch the statistics on your contact centre workload on your tablet or mobile phone. Using the web app, you always have them to hand.
  • Prioritizing VIP customers
    Distinguish between VIP and regular customers. This means you’ll deal with VIP customer calls sooner and not leave them waiting in the queue.
  • Queuing advisory messages
    Keep all your callers informed about their current place in the queue, so they and have a clear idea when they will get to talk to an operator.
  • Installation from 2 agents up
    The 2N® Contact Centre Solution is available from 2 operators up and is the ideal solution even for smaller companies.
  • Monitoring of calls, operators, and campaigns
    Management summary reports are available about the calls, status, and various campaigns, which you can filter by projects.
  • Evaluation of operator efficiency and workload
    Thanks to your detailed statistics, you can assess the productivity of the call centre easily by the operator, by the campaign or by the call.
  • Over the web support
    The 2N® Contact Centre Solution is accessible via a web interface and offers easy access from a tablet or mobile phone.
  • Easy, one-time installation
    Thanks to its web interface there is no need for repeated installations. After one brief installation, the call centre is immediately available to all operators.
  • Call recording
    You can record all your calls as needed and save them to a memory card or a network drive.
Show more

Where to Sell

2N® Contact Centre Solution can be used throughout the public and private sectors to help increase physical security and improve your daily life. Choose the area of your interest.
Education
Healthcare
Leisure & Hospitality
Government & Public Sector
Commercial & Corporate Sector
Residential
Transportation & Warehousing
Retail
Industry & Manufacturing
Utilities

Technical Parameters

PC or virtual machine, min. requirements:
64-bit processor
Min. 4GB RAM (operating memory)
Min 100GB HDD (hard disk drive)
2N® NetStar Hardware platform
Show more

Documents

Technical documentation
Marketing materials
Request information