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2N

Call Centre for Lifts

Call Centre for Lifts is a software solution for the comprehensive management of emergency lift communicators. The software will even allow you to handle alarms and control calls. You get not only a detailed overview of all your calls from the lift, but the option to archive them or export the data e.g. for customer reports preparation.

  • Management of control and alarm calls
  • Without additional hardware
  • Support for CPC and P100 protocols
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About

Features & Benefits

  • Management of control and alarm calls
    Make use of our software to manage your control and alarm calls. The software archives the control-call logs, making them auditable in line with the EN 81-28 standard.
  • Without additional hardware
    2N® Call Centre is a software-only solution for lifts. It makes use of VoIP connection, and so does not need any additional hardware to operate.
  • Support for CPC and P100 protocols
    Thanks to its support for CPC and P100 protocols, you can connect any compliant lift communicator; Regardless of type or manufacturer.
  • Remote monitoring and control
    You get real time 24/7 monitoring of all connected lifts or lift communicators with visualization and alert options.
  • Integrated VoIP phone
    Use the integrated VoIP phone for handling alarm calls.
  • Control and alarm call monitoring
    Being monitored means you get a complete record and report on calls, which can be stored and exported at any time to suit user needs.
  • Lift cabin view-port
    Use the camera module to have visual information from lift cabin.
  • Well-arranged graphical display
    Our application allows you to display the geographical location and status of each of the lifts and the installed components and to verify they are connected up and operational.
  • VoIP communication
    All voice communication with the server is done using VoIP. This saves you from having to install any additional equipment for establishing communication.
  • User rights management
    Each lift installation can be easily made accessible solely to the respective elevator companies and users entitled to access them.
  • A complete SW suite
    In addition to the Call Centre software we also offer other software applications, e.g. for the configuration and management of servers, lifts, users, etc.
Show more

Technical Specification

Recommended hardware requirements
OS: Microsoft Windows 8 / 8.1, Microsoft Windows 7 SP1, Microsoft Windows Vista SP2, Microsoft Windows Server 2012 (R2) Standard, Microsoft Windows Server 2008 R2 SP1 Standard
CPU: Intel Quad Core i7 processor 3.4 GHz equivalent
RAM: 16 GB
HDD: 500 GB
LAN: Gigabit Ethernet (GLAN)
Other Dedicated sound card (essential!), Dedicated graphics card
2N® Lift8 Server
For installation, at least 250 MB of free space on the disk is needed.
VoIP telephone service accounts
Show more
Typical Usage

Where to Buy

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Downloads

Technical documentation
Marketing materials

Case Study

Example of Typical Connection

Technical Specification

Recommended hardware requirements
OS: Microsoft Windows 8 / 8.1, Microsoft Windows 7 SP1, Microsoft Windows Vista SP2, Microsoft Windows Server 2012 (R2) Standard, Microsoft Windows Server 2008 R2 SP1 Standard
CPU: Intel Quad Core i7 processor 3.4 GHz equivalent
RAM: 16 GB
HDD: 500 GB
LAN: Gigabit Ethernet (GLAN)
Other Dedicated sound card (essential!), Dedicated graphics card
2N® Lift8 Server
For installation, at least 250 MB of free space on the disk is needed.
VoIP telephone service accounts
Show more

Register for Technical Training

View our sales training courses. Choose the one that suits you best.
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Selling Propositions

  • Management of control and alarm calls
    Make use of our software to manage your control and alarm calls. The software archives the control-call logs, making them auditable in line with the EN 81-28 standard.
  • Without additional hardware
    2N® Call Centre is a software-only solution for lifts. It makes use of VoIP connection, and so does not need any additional hardware to operate.
  • Support for CPC and P100 protocols
    Thanks to its support for CPC and P100 protocols, you can connect any compliant lift communicator; Regardless of type or manufacturer.
  • Remote monitoring and control
    You get real time 24/7 monitoring of all connected lifts or lift communicators with visualization and alert options.
  • Integrated VoIP phone
    Use the integrated VoIP phone for handling alarm calls.
  • Control and alarm call monitoring
    Being monitored means you get a complete record and report on calls, which can be stored and exported at any time to suit user needs.
  • Lift cabin view-port
    Use the camera module to have visual information from lift cabin.
  • Well-arranged graphical display
    Our application allows you to display the geographical location and status of each of the lifts and the installed components and to verify they are connected up and operational.
  • VoIP communication
    All voice communication with the server is done using VoIP. This saves you from having to install any additional equipment for establishing communication.
  • User rights management
    Each lift installation can be easily made accessible solely to the respective elevator companies and users entitled to access them.
  • A complete SW suite
    In addition to the Call Centre software we also offer other software applications, e.g. for the configuration and management of servers, lifts, users, etc.
Show more

Related norms and certificates

The quality of our products is crucial to us and our customers, which is why they fully comply with strict European Union standards.

Where to Sell

Call Centre for Lifts can be used throughout the public and private sectors to help increase physical security and improve your daily life. Choose the area of your interest.
Education
Healthcare
Leisure & Hospitality
Government & Public Sector
Commercial & Corporate Sector
Residential
Transportation & Warehousing
Retail
Industry & Manufacturing
Utilities

Technical Specification

Recommended hardware requirements
OS: Microsoft Windows 8 / 8.1, Microsoft Windows 7 SP1, Microsoft Windows Vista SP2, Microsoft Windows Server 2012 (R2) Standard, Microsoft Windows Server 2008 R2 SP1 Standard
CPU: Intel Quad Core i7 processor 3.4 GHz equivalent
RAM: 16 GB
HDD: 500 GB
LAN: Gigabit Ethernet (GLAN)
Other Dedicated sound card (essential!), Dedicated graphics card
2N® Lift8 Server
For installation, at least 250 MB of free space on the disk is needed.
VoIP telephone service accounts
Show more

Downloads

Technical documentation
Marketing materials
Request information