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2N

2N® Call Center

Call Centre for Elevators a software solution for the comprehensive management of emergency elevator communicators. The software will even allow you to handle alarms and control calls. You get not only a detailed overview of all your calls from the elevator, but the option to archive them or export the data e.g. for customer reports preparation.

  • Management of control and alarm calls
  • Without additional hardware
  • Support for CPC and P100 protocols
About

Features & Benefits

  • Management of control and alarm calls
    Make use of our software to manage your control and alarm calls. The software archives the control-call logs, making them auditable in line with the EN 81-28 standard.
  • Without additional hardware
    2N® Call Centre is a software-only solution for lifts. It makes use of VoIP connection, and so does not need any additional hardware to operate.
  • Support for CPC and P100 protocols
    Thanks to its support for CPC and P100 protocols, you can connect any compliant lift communicator; Regardless of type or manufacturer.
  • Remote monitoring and control
    You get real time 24/7 monitoring of all connected lifts or lift communicators with visualization and alert options.
  • Integrated VoIP phone
    Use the integrated VoIP phone for handling alarm calls.
  • Control and alarm call monitoring
    Being monitored means you get a complete record and report on calls, which can be stored and exported at any time to suit user needs.
  • Lift cabin view-port
    Use the camera module to have visual information from lift cabin.
  • Well-arranged graphical display
    Our application allows you to display the geographical location and status of each of the lifts and the installed components and to verify they are connected up and operational.
  • VoIP communication
    All voice communication with the server is done using VoIP. This saves you from having to install any additional equipment for establishing communication.
  • User rights management
    Each lift installation can be easily made accessible solely to the respective elevator companies and users entitled to access them.
  • A complete SW suite
    In addition to the Call Centre software we also offer other software applications, e.g. for the configuration and management of servers, lifts, users, etc.
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Technical Specification

Recommended hardware requirements
OS: Microsoft Windows 8 / 8.1, Microsoft Windows 7 SP1, Microsoft Windows Vista SP2, Microsoft Windows Server 2012 (R2) Standard, Microsoft Windows Server 2008 R2 SP1 Standard
CPU: Intel Quad Core i7 processor 3.4GHz equivalent
RAM: 16GB
HDD: 500GB
LAN: Gigabit Ethernet (GLAN)
Other Dedicated sound card (essential!), Dedicated graphics card
2N® Lift8 Server
For installation, at least 250MB of free space on the disk is needed.
VoIP telephone service accounts
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Typical Usage

Where to Buy

You can purchase these products from our authorised distributors.
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Technical area

Case Study

Example of Typical Connection

Technical Specification

Recommended hardware requirements
OS: Microsoft Windows 8 / 8.1, Microsoft Windows 7 SP1, Microsoft Windows Vista SP2, Microsoft Windows Server 2012 (R2) Standard, Microsoft Windows Server 2008 R2 SP1 Standard
CPU: Intel Quad Core i7 processor 3.4GHz equivalent
RAM: 16GB
HDD: 500GB
LAN: Gigabit Ethernet (GLAN)
Other Dedicated sound card (essential!), Dedicated graphics card
2N® Lift8 Server
For installation, at least 250MB of free space on the disk is needed.
VoIP telephone service accounts
Show more

Register for Technical Training

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Accessories
Sales Area

Selling Propositions

  • Management of control and alarm calls
    Make use of our software to manage your control and alarm calls. The software archives the control-call logs, making them auditable in line with the EN 81-28 standard.
  • Without additional hardware
    2N® Call Centre is a software-only solution for lifts. It makes use of VoIP connection, and so does not need any additional hardware to operate.
  • Support for CPC and P100 protocols
    Thanks to its support for CPC and P100 protocols, you can connect any compliant lift communicator; Regardless of type or manufacturer.
  • Remote monitoring and control
    You get real time 24/7 monitoring of all connected lifts or lift communicators with visualization and alert options.
  • Integrated VoIP phone
    Use the integrated VoIP phone for handling alarm calls.
  • Control and alarm call monitoring
    Being monitored means you get a complete record and report on calls, which can be stored and exported at any time to suit user needs.
  • Lift cabin view-port
    Use the camera module to have visual information from lift cabin.
  • Well-arranged graphical display
    Our application allows you to display the geographical location and status of each of the lifts and the installed components and to verify they are connected up and operational.
  • VoIP communication
    All voice communication with the server is done using VoIP. This saves you from having to install any additional equipment for establishing communication.
  • User rights management
    Each lift installation can be easily made accessible solely to the respective elevator companies and users entitled to access them.
  • A complete SW suite
    In addition to the Call Centre software we also offer other software applications, e.g. for the configuration and management of servers, lifts, users, etc.
Show more

Related norms and certificates

The quality of our products is crucial to us and our customers, which is why they fully comply with strict European Union standards.

Where to Sell

Take a look at the solutions where this product can be used.
Commercial & Corporate Sector
Residential - Single House

Technical Specification

Recommended hardware requirements
OS: Microsoft Windows 8 / 8.1, Microsoft Windows 7 SP1, Microsoft Windows Vista SP2, Microsoft Windows Server 2012 (R2) Standard, Microsoft Windows Server 2008 R2 SP1 Standard
CPU: Intel Quad Core i7 processor 3.4GHz equivalent
RAM: 16GB
HDD: 500GB
LAN: Gigabit Ethernet (GLAN)
Other Dedicated sound card (essential!), Dedicated graphics card
2N® Lift8 Server
For installation, at least 250MB of free space on the disk is needed.
VoIP telephone service accounts
Show more
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