2N® Contact Centre Solution

The Most Reachable Contact Centre in the World

The 2N® Contact Centre Solution is an ideal contact centre solution for small and medium enterprises with two operators or more, comprising a software application and hardware on a 2N® NetStar platform. The 2N contact centre can be used not only by companies with customer lines, but also by any service and contact departments, help desks and dispatching centres, i.e. everywhere the distribution and monitoring of incoming calls is needed.

Product highlights:

The 2N® Contact Centre Solution software application is accessible over a web interface and offers high scalability and a simple expansion option to include other operators, which can be added one by one. In this way you will not only enjoy marked cost savings, but also build a made-to-measure solution precisely in accordance with your needs. In addition, there are managerial overviews of calls, statuses, operators and various campaigns that you can filter in accordance with the contact centre’s projects.

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The 2N® Contact Centre Solution software application

System telephones

OpenStage

2N® OpenStage 15 T lava

Display
Graphic display with two lines, single colour (not configurable)
Buttons
Numerical buttons
3 fixed buttons with red LEDs
8 freely programmable buttons with red LEDs (can be expanded using the buttons module)
Marking of buttons using paper labels
+/- buttons for setting sound level
3 buttons for navigation in menu
Sound functions
Fully duplex speakerphone telephony

2N® OpenStage 20 T lava

Display
Graphic display with 2 lines, single colour, configurable
Buttons
Numerical buttons
5 fixed function buttons (equipped in part with red LEDs)
+/- buttons for setting sound level
Sound functions
Fully duplex speakerphone telephony
Interface
Connection for earpiece or headset

2N® OpenStage 30 T lava

Display
Graphic display with two lines, single colour (not configurable)
Buttons
Numerical buttons
8 fixed function buttons (equipped in part with red LEDs)
8 freely programmable touch-sensitive buttons (illuminated) with red LEDs (function buttons, abbreviated dialling or lines)
+/- buttons for setting sound level
Sound functions
Fully duplex speakerphone telephony
Interface
Connection for call headset

2N® OpenStage 40 T lava

Display
Configurable, graphic display with 6 lines, single colour, backlit
Optical call signalling
Buttons
Numerical buttons
8 fixed function buttons (equipped in part with red LEDs)
6 freely programmable touch-sensitive buttons (illuminated) with red LEDs (function buttons, abbreviated dialling or lines)
+/- buttons for setting sound level
5-way navigator
Sound functions
Fully duplex speakerphone telephony
Interface
Connection for call headset
Suitable for wall mounting

2N® OpenStage Key module 15 lava

18 additional freely programmable buttons with LEDs; function buttons, abbreviated dialling or line buttons
Marking of buttons using paper labels
For OpenStage 15 T, 30 T, 40 T (can connect max. 1 unit)

IP telephones

2N® StarPoint IP T20

The VoIP IP T20 telephone has a two-line display. It has Czech localisation of the display, web management and a highly attractive design. By simply rotating the base, the telephone can be put on a table or hung on the wall. The StarPoint IP T20 has two programmable buttons. The telephone has QoS support, auto-provisioning, excellent HD Voice quality and supports 2 SIP accounts and XML functions. Does not support PoE power source – the source is part of the packaging. Support for short text messages.

2N® StarPoint IP T22 PoE

The VoIP IP T22 telephone has a backlit LCD graphic display with a definition of 132x64 pixels allowing simple operation. On the display it is possible to regulate the contrast according to the conditions in the room. The telephone has Czech localisation of the display and web management. It supports a PoE power supply. Support for short text messages.

2N® StarPoint IP T28 PoE

The IP T28 VoIP telephone is equipped with a large backlit graphic display with a definition of  320x160 pixels allowing simple operation. On the display it is possible to regulate the brightness and contrast according to the conditions in the room. The telephone has Czech localisation of the display and web management, a highly attractive design and many above-standard functions. The telephone has 16 programmable buttons, of which ten are equipped with LEDs. Support for short text messages. 

2N® StarPoint IP VP530 PoE

The WELL VP530 is equipped with a TI DaVinci chipset. It is distinguished by a 7“ LCD touch screen with a sensitive 2 Mpix CMOS camera allowing live video calls. The VP530 contains a high-quality photo frame and multimedia terminal supporting audio/video playback via a built-in player. The WELL VP530 combines professional design, advanced properties with excellent sound and voice quality and a comfortable user interface. It is ideal for all communication environments, company offices and home users.

2N® StarPoint IP T26 PoE

The IP T26 VoIP telephone has a backlit LCD graphic display with a definition of 132x64 pixels allowing simple operation. On the display it is possible to regulate the contrast according to the conditions in the room. The telephone has Czech localisation of the display and web management. 13 programmable buttons – of which ten have the Busy Lamp Field function. Support for short text messages.

Power Supply - 2N® StarPoint IP T22,T26,T28

If the aforementioned IP telephones are not powered via PoE, it is necessary to buy an external power adapter for them.

Power Supply - 2N® StarPoint IP T22,T26,T28 GB

If the aforementioned IP telephones are not powered via PoE, it is necessary to buy an external power adapter for them. This involves a British version of the socket.

Busy-lamp-field module for 2N® StarPoint IP

Extender with additional 38 buttons for 2N® StarPoint T22, T26, T28 IP telephones.

2N® Head Set

Headset for  IP telephones 2N® StarPoint IP T22, T26, T28.

    
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