2N® Contact Centre Solution
The Most Reachable Contact Centre in the World
The 2N® Contact Centre Solution is an ideal contact centre solution for small and medium enterprises with two operators or more, comprising a software application and hardware on a 2N® NetStar platform. The 2N contact centre can be used not only by companies with customer lines, but also by any service and contact departments, help desks and dispatching centres, i.e. everywhere the distribution and monitoring of incoming calls is needed.
The 2N® Contact Centre Solution software application is accessible over a web interface and offers high scalability and a simple expansion option to include other operators, which can be added one by one. In this way you will not only enjoy marked cost savings, but also build a made-to-measure solution precisely in accordance with your needs. In addition, there are managerial overviews of calls, statuses, operators and various campaigns that you can filter in accordance with the contact centre’s projects.
You can log on to the contact centre application over a web interface, thanks to which you do not have to perform multiple installations. Detailed statistics are available and provide you with a very clear view of the contact centre’s efficiency from the viewpoint of operators’ statuses, campaigns, individual operators or calls. Access to such data can also be permitted for certain users only in accordance with roles—Super Admin, Admin, Manager, Operator.
The acquisition cost for the whole contact centre is markedly lower than that of competing products, so it is also affordable for smaller companies. If a company has a 2N® NetStar communications system, all it has to do is buy the software application (without the necessity of purchasing other hardware) and, after an easy and short installation, the contact centre can start operating immediately.
- Installation for two operators or more
- Transparent statistics for assessing operations
- Monitoring of calls, operators and campaigns
- Evaluation of efficiency and load on operators
- Operation of web interface using a tablet or smartphone
- Easy one-time installation
- State administration
- System Integrator
- Small and Medium Enterprise
- Large Multinational Corporation
- Design firm
- Contact centres
- Customer lines
- Help desks
- Dispatching centres
- Service departments